Privacy Policy

Effective Date: February 13, 2026

This Privacy Policy explains how Bellanova ("Bellanova", "we", "us", or "our") collects, uses, stores, and protects information when you use our website and services available at https://www.bellanova.ai (the "Service").

Bellanova provides AI-powered psychic, astrology, and spiritual guidance through artificial-intelligence avatars. All guidance is generated by AI.

1. Who We Are

Data Controller: Nova Technologies Ltd

6 Waterloo Place, London, SW1Y 4AN, United Kingdom

Contact (Privacy): privacy@bellanova.ai

2. What We Collect

2.1 Information You Provide

  • Account information (e.g., email address, display name, login details)
  • Profile details you choose to provide (e.g., first name, date of birth)
  • Content you submit in chats with AI avatars (messages, prompts, and related inputs)
  • Customer support requests and correspondence
  • Preferences (language, notification choices, marketing opt-in/opt-out)

2.2 Information Collected Automatically

  • Device and app information (device type, operating system, app version)
  • Browser information (if using the website)
  • IP address, approximate location (country/region), time zone
  • Usage data (pages viewed, features used, session duration, clicks, events)
  • Diagnostics and performance logs (crash logs, error reports)

2.3 Payment and Transaction Information

  • Subscription status, token balances, purchase history, and billing metadata
  • Payment details are processed by third-party payment providers; we do not store full card numbers on our servers

3. How We Use Your Information

  • Provide and operate the Service (accounts, authentication, access management)
  • Deliver AI guidance and personalize experiences (e.g., context continuity where enabled)
  • Process subscriptions, token purchases, and payments
  • Maintain service quality, troubleshoot issues, and improve performance
  • Protect the Service (fraud detection, abuse prevention, security monitoring)
  • Provide customer support and respond to requests
  • Send service communications (receipts, operational messages, important updates)
  • Send marketing communications where permitted, and honor opt-out requests
  • Comply with applicable laws and enforce our terms

4. AI Chats and Conversation Data

When you chat with an AI avatar, we process and store the conversation content (your messages and the AI responses) to operate the Service, support continuity, maintain safety and security, address disputes, and improve the experience.

You should not include sensitive information you do not want stored (for example, detailed medical or highly confidential personal data).

5. Retention

  • AI conversation transcripts: retained for up to 24 months.
  • Account data: retained while your account is active and as needed for legitimate operational purposes.
  • Transaction records: retained as required for accounting, tax, and compliance obligations.

6. Sharing and Disclosure

We do not sell your personal data.

We may share information with:

  • Infrastructure and hosting providers (to store and deliver the Service)
  • AI and messaging infrastructure providers (to generate and deliver responses)
  • Payment processors (to process subscriptions and purchases)
  • Analytics and performance providers (to measure and improve the Service)
  • Professional advisors (legal, accounting) when necessary
  • Authorities or third parties where required by law, or to protect rights, safety, and security

7. Security

We use appropriate technical and organizational measures designed to protect information, including access controls, encryption in transit where applicable, and monitoring for suspicious activity. No system is perfectly secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be processed in countries other than your own. When we transfer information internationally, we apply appropriate safeguards designed to protect your information consistent with applicable requirements.

9. Children

Bellanova is not intended for individuals under 18. We do not knowingly collect information from minors. If you believe a minor has provided personal data, contact us at privacy@bellanova.ai.

10. Your Choices and Rights

Depending on your location, you may have rights to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data
  • Request restriction of processing or object to certain processing
  • Request a copy of certain data in a portable format
  • Withdraw consent where processing is based on consent

To exercise rights or make a privacy request, contact privacy@bellanova.ai. We may request verification of identity before completing a request.

11. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Service, remember preferences, measure performance, and understand usage. Details and choices are described in our Cookie Policy.

12. Marketing Communications

You can opt out of marketing emails at any time by using the unsubscribe link in our messages. Even if you opt out, we may still send operational communications (such as receipts, security notices, and essential service updates).

13. Safety and Distress Signals

Bellanova is not a medical or emergency service. If our systems detect content suggesting imminent self-harm or immediate danger, we may take steps designed to protect safety and service integrity (for example, limiting certain outputs or triggering internal review).

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last Updated" date above.

15. Contact

Nova Technologies Ltd
6 Waterloo Place
London, SW1Y 4AN
United Kingdom

Email: privacy@bellanova.ai