Money Back Policy

Website: https://www.bellanova.ai

Effective date: 13 February 2026

1. Company Information

This Money-Back Policy ("Policy") is provided by:

Nova Technologies Ltd 6 Waterloo Place, London, SW1Y 4AN, United Kingdom ("Bellanova", "we", "us", "our")

2. Scope and Priority

This Policy applies to eligible purchases of paid features, subscriptions, and additional credits (together, "Paid Features") made directly through Bellanova.

This Policy is part of the Bellanova Terms of Use and Payment Terms. If there is a conflict regarding refunds, this Policy controls.

Purchases made through third-party platforms (such as Apple App Store or Google Play) are governed by the refund rules of those platforms, and you must request refunds directly from them.

3. General Principle

Bellanova provides immediate access to digital services and AI-generated content. For that reason, and except where required by law, payments are generally non-refundable.

However, we offer a limited money-back framework in the specific cases described below.

4. When You May Be Eligible for a Refund

4.1 Duplicate, incorrect, or unauthorized charge

You may be eligible for a refund (or correction) if:

  • you were charged more than once for the same transaction,
  • you were charged an incorrect amount due to a technical error, or
  • there is evidence the charge was unauthorized (subject to verification and investigation).

4.2 Technical failure preventing access

You may be eligible for a refund if a verified technical issue on our side prevented you from accessing a paid feature you purchased, and we are unable to provide a workable solution within a reasonable time.

4.3 Subscription cancellation billing error

You may be eligible for a refund if:

  • you cancelled your subscription properly before the renewal date, and
  • you were nonetheless charged due to a verified billing error.

4.4 Consumer protection where mandatory

In some locations, mandatory consumer protection rules may grant additional rights. Where such rules apply, we will comply with them.

5. What Is Not Refundable (Unless Required by Law)

Except where required by law, we do not provide refunds for:

  • used services (including AI sessions already delivered),
  • consumed credits,
  • unused credits once they have been delivered to your account,
  • partial subscription periods after a subscription term has started,
  • dissatisfaction with AI Content (including perceived accuracy, usefulness, tone, or outcome),
  • user-side issues (such as device incompatibility, connectivity issues, incorrect account access, or failure to cancel properly),
  • promotions, discounts, or trial conversions where the charge was clearly disclosed and accepted at checkout.

6. Time Limits for Requests

To be considered, refund requests must be submitted within the following timeframes:

  • Billing errors / duplicate charges: within 30 days of the charge date.
  • Access-blocking technical failures: within 7 days of the purchase date.
  • Unauthorized charges: as soon as reasonably possible, and in any case within 30 days of the charge date, unless mandatory law provides longer periods.

7. How to Request a Refund

Your request must include sufficient information to let us identify and investigate the transaction, such as:

  • the email address on the Bellanova account,
  • the transaction date and amount,
  • the product (subscription plan and/or credits) purchased,
  • a description of the issue and any relevant screenshots or evidence.

We may request additional information to verify the claim (for example, billing descriptors, processor references, or device logs) and to prevent fraud.

8. Review Process and Outcomes

We review requests on a case-by-case basis. If approved, we may provide:

  • a full refund,
  • a partial refund where appropriate,
  • a credit adjustment (for example, restoring credits that were not delivered due to a verified technical issue), or
  • another remedy that reasonably resolves the issue.

If we determine that a request is not eligible, we will deny the refund.

9. Refund Method and Timing

Approved refunds are issued to the original payment method where possible. Processing times depend on the payment processor and your bank.

If a refund cannot be issued to the original payment method (for example, the method is expired or closed), we may request alternative instructions or provide a different lawful refund method.

10. Abuse, Chargebacks, and Account Action

We may refuse refund requests if we reasonably suspect abuse, fraud, policy manipulation, or repeated refund requests inconsistent with normal consumer behavior.

If you initiate a chargeback instead of contacting us first, we may suspend access to the Service during the dispute, and we may require resolution of outstanding amounts before restoring Paid Features.

11. Changes to This Policy

We may update this Policy from time to time. We will post the updated version on this page and update the effective date above. Changes apply to purchases made after the effective date, and may also apply to earlier purchases where permitted by law.

12. Contact

Money-back and billing questions can be directed to:

Nova Technologies Ltd 6 Waterloo Place, London, SW1Y 4AN, United Kingdom